Terms and Conditions
Learn French in Vancouver Terms and conditions
Thank you for choosing Learn French in Vancouver to embark on your language learning journey. We are dedicated to providing a comprehensive, engaging, and effective French language education tailored to meet the diverse needs of our students. Whether you are just starting out or looking to refine your fluency, our classes are designed to offer a supportive and immersive learning experience including homework and extra resources.
This document outlines the Terms and Conditions that govern your enrollment in our courses, including Small Group and Private Classes. These terms are intended to ensure a clear understanding of our mutual obligations and to facilitate a smooth, productive, and enjoyable learning experience for everyone involved. By enrolling in our classes, you agree to these Terms and Conditions. We recommend reading this document carefully to fully understand the policies that apply to your course participation.
Our team is here to support your learning goals, and we believe that with clear expectations, we can achieve great results together.
1. Small Group Class Enrollment Terms and Conditions
Cancelation Policy:
By enrolling in our group classes, you agree to these terms and conditions. We look forward to providing an engaging and enriching language learning experience.
- Process to submit a Cancelation Request:
– All cancellation requests must be sent to [email protected].
– Upon receiving your request, we will respond with the available options after carefully reviewing your request. Students will have 5 business days to reply and select the option that best suits them. If we do not receive a confirmation within this time frame, the request will be considered void, and the student will no longer be eligible for any of the options.
– Please note that an extra $100 administrative fee will be automatically charged for all cancellation requests to cover processing costs.
- 7+ Business Days Cancelation Notice: Partially refundable.
If a student cancels their enrollment more than 7 business days before the program’s start date. Students are eligible to select one of the following three options:
– Postpone their French classes to a later starting date valid for a period of 6 months.
– 75% of the value paid to use towards credit for private classes valid for a period of 6 months from the day the option is selected. Due to high demand, private classes can only be held online from Monday to Friday between 9 am and 4 pm.
– 50% refund of the total paid fees within 5 business days.
Note: Once an option is selected it is final.
- Less than 7 Business Days Notice: Non refundable.
No refund will be provided for cancellations made within 7 business days of the program’s start date. Due to the limited availability of spots in our small group classes, students are unable to cancel or reschedule their subscriptions once the program has commenced. Students are eligible to select one of the following options:
– Postpone their French classes to a later starting date valid for a period of 6 months.
– 50% of the value paid to use towards credit for private classes valid for a period of 6 months from the day the option is selected.
Due to high demand, private classes can only be held online from Monday to Friday between 9 am and 4 pm. Note: Once an option is selected it is final.
- Once the classes have started: Non refundable.
No refund will be provided for cancellations made once the classes have started. After each class, students are requested to complete mandatory homework in order to make progress and be able to complete each level.
If the students prefer to continue their French learning with a private class format. They will be offered the following option only if they complete and submited all homework on weekly basis on Facebook, Whatsapp or by email to their teacher:
– 50% of the remaining value paid for the group classes not taken to use towards credit for private classes valid for a period of 6 months starting when the option is selected and confirmed by email. Due to high demand, private classes can only be held online from Monday to Friday between 9 am and 4 pm.
Note: If the student has not completed 100% of the homework of the classes prior to the request of changing to private format, his request will not be accepted until this condition is completed but the 6 months will start on the day of the request was sent to our school.
- Group Size: Our group classes include a maximum of 14 students. No refund will be provided based on the number of students registered to the course.
- Pre-Enrollment Level Assessment: Prospective students are encouraged to take our complimentary French Test to determine their proficiency. Following the test, we invite you to reach out for a free level assessment call to ensure appropriate class placement. We offer you free of charge to take this level assessment call. No refund will be provided for students registering for a lower or higher level course once the class is started.
- Class duration: Each class have a duration of 90 minutes for classes of 5 students and more. If only 4 students registered, the duration of each class is 75 minutes. If only 3 students registered, the duration of each class is 60 minutes.
The group class starting date will be postponed if we have less than 3 students registered and students are eligible to select one of the following options:
– Immediate refund of the total paid fees
– Full value paid to use towards credit for private classes
– Postpone their French classes
- Statutory Holidays: On statutory holidays, no live classes will be conducted. Instead, students will be offered to allocate this time to self-study through our online platform, which includes specific lessons and homework aimed at reinforcing their learning. The teacher will address any questions related to these assignments in the next class session.
2. Private Class Terms and Conditions
Rescheduling and Cancellation Policy:
By enrolling in our Private classes, you agree to these terms and conditions. We are committed to providing a personalized and flexible learning experience
- Private classes are Non-refundable
- Advance Notice: Students may reschedule classes at no additional cost if they provide at least 24 hours’ notice or one (1) business day, excluding weekends and national holidays. This can be done:
– once for a package of 8 classes
– up to 2 times for a package of 12+ classes.
- Late Cancellations: Any class canceled or postponed within 24 hours of its scheduled time, or after the scheduled time on Friday for a Monday class, will be treated as a ‘late cancellation’ and will be charged in full.
- Validity Period:
– All private classes purchased must be redeemed within 4 months of the purchase date for package of 10 classes and less.
– All private classes purchased must be redeemed within 6 months of the purchase date for package of 11 up to 20 classes.
– All private classes purchased must be redeemed within 12 months of the purchase date for package of 21 classes and more.
3. For all classes:
Payment and Charges:
- Payment Due: All course fees must be paid before the commencement of the course. Payment confirms your enrollment in the class.
Installment Payments:
- Students who opt to pay by installments are responsible for ensuring that all payments are processed successfully and on time. In the event of a failed or denied payment, the student must rectify the payment within 5 business days.
- If the student stops making payments and does not rectify their payments within 5 business days, their enrollment will be immediately canceled, and no refund will be provided for any previous payments made.
How to rectify a payment? Students can opt between the following options:
- Option 1: Send their payment via e-transfer to [email protected]
- Option 2: Proceed with the payment by clicking on the link at the bottom of the email “Invoice for Installment”. The email will state “Please make the payment using the payment link pay on or before [date]”.
For any questions regarding payments, please contact us at [email protected]
E-Transfer Payments:
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Students may be offered the option to pay via e-transfer. By choosing this method of payment, students agree to and accept the terms and conditions provided on our website, as well as those communicated in the email confirming the payment.
These terms and conditions are binding upon the student from the moment the e-transfer is initiated. It is the student’s responsibility to review these terms and conditions before completing the payment. Once payment is made via e-transfer, our terms and conditions applies.
Classroom Location and Accessibility:
- Venue: Classes are conducted in the meeting room of L’Atelier, a co-working space situated in Gastown.
- Meeting Room Location: The meeting room is on the 3rd floor, and please note there is no elevator access to this level.
- Entrance: The entrance to L’Atelier is located to the right of the yellow DRESSEW shop.
Use of Class Media for Marketing and Website
- Content Consent for Media Use: By enrolling in our Group and Private classes, you grant ‘Learn French in Vancouver’ the right to use any photographs, videos, or other media taken during classes for marketing, promotional, and website content purposes.
- Scope of Use: This media may be used in publications, print ads, digital platforms, and other promotional materials created by or for ‘Learn French in Vancouver’. The content may be used without limitation in terms of time or geographic region.
- Respecting Privacy and Rights: We are committed to respecting your privacy. At any time, participants may request that their image or specific media not be used or removed, and we will endeavor to honor such requests promptly. This does not apply to group images or recordings where individual identification is difficult.
- No Compensation for Media Use: Participants acknowledge that they will not receive any financial compensation for the use of images or recordings, now or in the future.
- Opting Out: If you do not wish your image or any media featuring you to be used, please inform us in writing before the commencement of the course. We will respect your decision and ensure that your media is not used for our external communications.
- Child Safety: In the case of minors, consent must be given by a parent or guardian. We take the safety and privacy of minors very seriously and will only use images or videos of minors with explicit consent.
Admission and Enrollment
Rights - Learn French in Vancouver reserves the right to review all student applications comprehensively and refuse admission to any applicant based on non-compliance with our admission criteria or if it is deemed in the best interest of our educational community. This ensures that all students align with the educational goals and conduct standards of our language programs.
Adjustments to Class Schedules We reserve the right to update the schedule for our group classes and reschedule private classes as necessary to accommodate teaching requirements, availability, or unforeseen circumstances. We aim to notify students of any changes as early as possible and provide alternatives to ensure continuity in learning
Academic and Permit Limitations Please be advised that Learn French in Vancouver does not provide student permits or conduct official language examinations. Our courses are designed for personal and professional development in the French language and are not accredited by educational authorities for formal academic or immigration qualifications. Students aiming to use their French language studies for official purposes should consider this before enrolling.
Holiday Break
Our school will be closed from Tuesday, December 24th, 2024, to Thursday, January 2nd, 2025. During this period, both in-person and online classes will be postponed. Classes will resume as usual on Monday, January 6th, 2025.
We encourage all students to take this opportunity to review course materials and continue practicing their French using our online platform.
The entire team at Learn French in Vancouver wishes you joyful holidays and a wonderful New Year! We look forward to seeing you in 2025.
🎉 Joyeuses fêtes!
